Practicing Customer Service as a Freelancer: Nine tips for translators and interpreters

Providing customer service based on communication, responsiveness and integrity is essential to a successful freelance career. When seeking new clients, customer service is what sets one certified expert apart from another. It is also what keeps clients returning. But what does good customer service actually look like for a translator or interpreter? We have nine … Continue reading Practicing Customer Service as a Freelancer: Nine tips for translators and interpreters

The Art of Exceeding Client Expectations: Why customer service should matter to freelancers

As a freelance translator or interpreter, you’ve dedicated years to learning your craft, building a portfolio and mastering certifications. You may want to believe that your specialized knowledge and experience will speak for (and sell) itself, but succeeding as a freelancer takes a whole host of other skills. A freelancer has to be his or … Continue reading The Art of Exceeding Client Expectations: Why customer service should matter to freelancers