Tag: freelance

Life after translation: easy add-ons that can set you apart

Posted on by drawingboarddesign in Field, Industry Tips, Professionalism, Translation

So you finished translating a text—now what? What extra mini services can you offer to your clients without compromising the scope of the work and within your professional and personal comfort zone? While translation already involves multiple steps—from initial research, terminology checks, drafts, and revisions—there are ways to increase the value of your services and enhance the overall quality of your work. Going the extra mile will strengthen your relationships with clients, add variety to your professional life, and push you to explore adjacent fields. In a competitive globalized economy, the extra “icing” you put on top of your translation work might be what will set you apart.

What does “going the extra mile” for your clients might mean in the language of translation? What are some organic ways to enhance quality of not only your work, but also your skills?

1) Review, edit, and proofread your work. Hone your copy-editing skills or work with professional editors. While this service might already be included in your client package, many translators overlook the value of a good edit. As we already spend hours—or days or weeks—dissecting volumes of information, researching terms, scrutinizing words, our eye get accustomed to the text at hand. As a result, we are more prone to skipping letters, skimming, or glancing over typos. Plus, by the time a translation is editable, you’ve already seen it a million times—no chance a mistake snuck in, right? Wrong!

Although translation and editing go hand-in-hand, not all translators study editing. And even if they are naturally gifted at it, they might put it off until the very end of the transition cycle or skip the step altogether.

Handing over a typos-free, clean, well-organized, and consistent copy to your client is just as important as getting the translation right. A good way to ensure editing and proofreading are integrated into your approach includes making a list of steps to check off before you fire away your translation: is the tone in your document consistent? Are page numbering, indexing and heading correct? Do you adhere to the established style guide? Are proper names spelled correctly? Build a database where you list your clients’ preferences including anything from fonts to their opinion on the Oxford comma.

2)  Offer a summary of the translated text, a bulleted outline, a presentation based on the content of the translated document as an extra service. Put yourself in the shoes of your client: will they need to present the thick manuscript you just translated to their teams? Would they want a summary of the translated file? What will the future of your translation look like? Don’t hesitate to ask your clients how they will be using the translated document, or what their future usage might be and if you can help them adapt to those needs.

3) Is your document image-heavy? Are you skilled at photo-editing software? Any way to make the translated text more visually digestible for your client? Discuss any possibility for information hierarchy, fonts that might work better to communicate the message, text placement options. If images communicate just as much information as the text you’re translating, learn how to enhance as needed.  

4) Be open to receiving feedback: if your client has comments or questions about the translated file, encourage them to reach out to you. Keep all lines of communication open and offer to revise your work in case your clients receives feedback.

Five essential skills to help forge a successful career in translation

Posted on by drawingboarddesign in Field, Professionalism, Translation

You might be a word nerd, a polyglot, or a self-proclaimed linguist – does this mean you were born a translator? Nurturing the passion for languages and translation along with developing the required technical skills lay the foundation for a potential career in translation. Strengthening certain personality traits and forming the right habits are just as important. Talent alone won’t sustain you through the ups and downs of the business, pages of monotonous texts, memorizing terminology, or dealing with pesky clients. Your innate aptitude for languages needs strong companions to transform a gift into a rewarding career in translation.

Patience. There’s nothing more daunting than an 80-page technical specification. Filled with terms and formulas only engineers can decipher, the document might not be your first choice of a book. Yet it ended up in your inbox awaiting your time, brain energy, and words. Translation is not always about high-flown lexicon and elegant sentence structures; oftentimes, the source texts you’ll be getting from clients will be dry, complex, technical, or incomprehensible. Unless you hand-pick projects to take on, you need to build up your patience to power through pages of jargon you’d never use outside your work!

A patient translator practices self-patience: rather than giving up or flipping out every time you can’t find the right translation of a term. Give yourself another chance. Slow down and let your brain do its magic.

Creativity. Language can be a great means for creative expression. Rich and diverse, organized and agile, language offers all the right elements to put your thoughts on paper, the right way. The real challenge many translators face is not feeding creative juices when working on a poem or novel, but finding creativity in the mundane: a legal document, a scholarly article, the infamous technical specification. Even in times of regulations, amendments, and guidelines, find room for creativity in your choice of words. Think of new ways to translate similar sentences, research synonyms or idioms to expand your linguistic repertoire.

Precision. Also known as language surgeons, translators pick texts apart, channel them through their brains, and puzzle the pieces back together to convey the exact meaning of the source text in a new language. Strive for precision when transforming a text or selecting a verb among various synonyms; when looking for a corresponding expression or idiom in the target language; when deciding on a language structure.

Curiosity. There’s always something to learn from the texts your clients send you. Find one (or more) things that you love about law or business, medicine or engineering. Immerse yourself in the text, look beyond the language, and absorb new information. As a translator, you’re probably consumed by the intricacies of your language pair, leaving behind everything and anything that won’t help you deliver a high-quality product. While playing with language might be your bread and butter, don’t turn a blind eye to new information that your clients graciously present to you.

Optimism. As with anything in life, positive disposition can brighten gloomy days and bring joy to any text you’re translating. Remember, even the longest technical specification has an end and take pride in having seen all of your contracts to fruition!

Tips for building a successful freelance career in translation and interpretation

Posted on by drawingboarddesign in Field, Industry Tips, Interpretation, Professionalism, Translation

Whether freelancing is your full-time job or a side hustle, it takes more than just time to build up a network of clients, partners, and contacts. Working as a freelance translator or interpreter can be extremely rewarding – from cherry-picking the projects you take on to working at your own pace and building stronger relationships with clients. A freelance translation job can expand your expertise and open the door to new markets and experiences, not to mention the potential income.

At the same time, freelancing can sometimes spell financial instability, irregular hours, and a fluctuating workload. Therefore, before your freelance life starts spinning out of control, review our tips and tricks to stay on track and thrive.

Become an expert in your field. Be it court interpretation or medical translation, it is imperative that you master the ins and outs of your field. Learn the specific terminology and know the minute differences between synonyms. Apart from that, what can really help you stand out from the competition is an insightful and comprehensive grasp of your focus area. Be the translator or interpreter who goes beyond the realm of the language and context and can enjoy educated conversations with the lawyers, doctors, and social workers they work for.

Stay open to new up-and-coming trends. Staying current in your field and constantly honing your skills shouldn’t get in the way of exploring adjacent areas. If you focus on legal translation and court interpretation, why not read up on business and management? While it might not be realistic to branch out to a completely foreign territory, identifying the areas that you can build on with your existing knowledge will diversify your linguistic repertoire and clientele.

Let your talent shine. From social media to a personal blog, workshops, conferences, journal papers, presentations, and educational sessions, the avenues for revealing your passions abound. Do you specialize in interpreting at agricultural conferences? Share the hardest terms you’ve encountered or tips for taming interpretation nerves.

Another great way to pass your experience on to fellow translators or interpreters is by joining a professional organization or association such as ATIA. Not only do we run conferences and workshops, but we also offer mentorship opportunities so you can contribute your expertise to others in the field.

Go an extra mile for your clients. Don’t just send off another assignment or project: build relationships with your clients, anticipate their needs, and find out how else you can make their lives easier. Although you will most likely juggle multiple projects and aggressive deadlines, don’t just wall yourself off from the world. Take the time to get to know your clients. Use translation and interpreting to learn about their business, services, competition, and clients.

Follow the market. The demand for translators and interpreters has constantly been in flux – the top fields for translation and interpreting of today might succumb to nascent new areas of tomorrow. Stay abreast of the news and updates pertinent to your field, sign up for newsletters, attend conferences and workshops to better plan your career trajectory. Keep an eye out for emerging new industries that might need your services and develop the skills to match their needs.

The Right Person for the Job: Choosing a Translator

Posted on by drawingboarddesign in Client Zone, Industry Tips, Translation

A quick search online for any given language pairing could bring up pages and pages of translators working all over the world. How do you sort the true professionals from the crowd? How do you make sure that you will get the product you need? Choosing the right translator for a job can seem overwhelming at first, but there are some steps you can take to simplify the process and make a hiring decision with confidence.

Evaluate the nature of your project and identify its needs. What is the content that you need translated, and who is your target audience? You wouldn’t hire a technical writer who is proficient in writing software manuals to write snappy social media content. Like any other kind of writing, translation requires a sensitivity to the connotations and nuance of language, and some translators will be more experienced and adept at translating certain types of content than others.

Also determine whether your document is required to be translated by a Certified Translator, such as a passport, birth certificate or marriage certificate, and whether it needs to be notarized.

Consider your resources. What information and resources can you provide your translator to support them in delivering the product that you need? Previously translated materials can provide a sense of tone, style, and vocabulary. A style guide or glossary can provide a set of standards and preferred vocabulary.

Consider how you will evaluate the quality of the translation upon completion. This is a unique challenge of hiring translation services. If you need to hire a translator, you are probably in a poor position to assess the work of that translator. Before hiring a translator, find out whether they include proofreading by a second translator in the cost of their services and, if not, consider finding a second translator to provide proofreading services.

Narrow your options by using a professional association’s directory or by working with a reputable Language Services Provider. Professional associations such as the Association of Translators and Interpreters of Alberta (ATIA) have membership requirements such as a Code of Ethics and Certification exams that guarantee a level of training, experience and professionalism.

A good Language Service Provider (LSP) will act as an intermediary and match you with a translator suited to your project. They will charge a fee over the translator’s payment. Bear in mind, however, that some agencies do not necessarily work with Certified Translators so ask for an ATIA-Certified Translator to ensure quality and confidentiality.

Examine your candidates’ qualifications. Making your search through a professional association’s membership directory will connect you with professionals bound by a Code of Ethics and subject to standardized membership requirements. Beyond those credentials, also consider whether someone is a native speaker in the target language, what formal training they have as a translator, and perhaps most importantly, how experienced they are. Of course, credentials and greater experience will be reflected in a translator’s rates.

 

Practicing Customer Service as a Freelancer: Nine tips for translators and interpreters

Posted on by drawingboarddesign in Industry Tips

Providing customer service based on communication, responsiveness and integrity is essential to a successful freelance career. When seeking new clients, customer service is what sets one certified expert apart from another. It is also what keeps clients returning. But what does good customer service actually look like for a translator or interpreter? We have nine tips for stepping up your customer service game from first contact with a client to end of contract:

  • Invest in a good website. Most clients will seek you out online. Make sure that your online presence is easy to navigate and clearly provides all the information that a potential client will need to understand your services and recognize your value. Make it easy for them to contact you.
  • Practice good email and phone etiquette. Customer service for freelancers is all about building relationships, so be friendly, positive and professional. Use salutations in your emails. Smile on the phone and say thank you.
  • Listen to your clients. The goal of good customer service is a satisfied client – or better yet, a client who has been truly wowed. To satisfy a client you must understand what they want and deliver the product or service. To wow a client you must understand their values and priorities and be able to deliver an experience beyond their expectations.
  • Use your expertise, with tact. The customer is always right, except that they have come to you as an expert. You have the experience and knowledge to avoid potential issues in a project, so don’t be afraid to share your expert perspective on a course of action.
  • Set clear expectations from the start. Good customer service requires flexibility, but professionalism includes setting limits that reflect the value of your time and expertise. Agree upon clear and realistic deliverables and deadlines from the outset of a project. Include limitations such as how many revisions you will provide before incurring additional charges.
  • You and the client are a team. Even with the best laid agreement, clients will occasionally make unexpected requests and projects will hit setbacks. Remember that the client and you are on the same team and respond with flexibility and a collaborative attitude.
  • Focus on solutions, not blame. When problems arise or you receive critical feedback from a client, focus on generating solutions rather than assigning (or dodging) blame.
  • Be able to apologize. Owning up to your mistakes with humility demonstrates integrity.
  • Follow up. After completing a contract, follow up with the client to thank them for their business and ensure they are satisfied.

Success as a freelance professional depends on good client relationships and a positive reputation. This is especially the case in professions such as translation and interpretation, where the freelancer is involved in something as intimate and nuanced as communicating on behalf of a client. Consistent customer service practices demonstrate professionalism, dedication and integrity, all of which are qualities that will bring both new and repeat clients.