Tag: translator

Setting Up for Success: How to work with a translator

Posted on by drawingboarddesign in Client Zone, Field, Industry Tips, Professionalism, Translation

So, you’ve evaluated your translation needs, made a search on the ATIA membership directory or connected with a good translation agency, and assessed your candidate’s qualifications to find someone professional, trained, and deeply experienced in the exact area of translation that you need. Now, how to optimize your working relationship with this translator?

Good communication is key to any working relationship. Provide a detailed description of the services you need and a clear outline of requirements and deliverables. With a comprehensive understanding of the nature and complexity of the project, the translator will be able to not only provide you with a more accurate picture of cost and delivery time, but also flag any potential challenges or stumbling blocks.

It is important for both client and translator to set clear, agreed upon terms and conditions from the beginning. When agreeing to hire a translator, make sure that you have the answers to the following questions:

How does the translator charge? You’ve probably already considered how much the translator charges, but make sure you understand how he or she charges – per page, per target word or per source word? If the translator charges per source word, the cost will be based on the number of words in the document you provide. If the charge is based on the number of target words, or the words in the translated document, the final cost will vary depending on whether the target language tends to use more or fewer words than the source language.

Does the translator include revisions in their cost estimate? If so, how many and with what turnaround time? Revisions and comments are an expected part of any writing project, so it is best to make clear and agreed upon arrangements in advance about how comments and revisions will be handled.

What file format will the completed translation be provided in? Make sure that the translator knows how to provide the finished work to best suit your needs.

What are the translator’s confidentiality policies and practices? Translation agencies will have their own confidentiality policies in place, but a freelance translator may not. Note that all ATIA members are bound by a Code of Ethics that protects your confidentiality. When in doubt, ask for an ATIA-Certified Translator.  

Ask about discounts for large volume jobs, redundant translations or not-for-profit clients. Not all translators will provide discounts, but it is worth making inquiries about discounts at the outset of a project rather than during the course of the work or after receiving an invoice.

And finally, make sure you understand the terms of conditions of payment and pay your invoice in a timely manner!

Establishing a clear understanding of your project’s priorities and needs and your translator’s practices at the outset of the project is the best way to set yourself up for a successful working relationship!

The Right Person for the Job: Choosing a Translator

Posted on by drawingboarddesign in Client Zone, Industry Tips, Translation

A quick search online for any given language pairing could bring up pages and pages of translators working all over the world. How do you sort the true professionals from the crowd? How do you make sure that you will get the product you need? Choosing the right translator for a job can seem overwhelming at first, but there are some steps you can take to simplify the process and make a hiring decision with confidence.

Evaluate the nature of your project and identify its needs. What is the content that you need translated, and who is your target audience? You wouldn’t hire a technical writer who is proficient in writing software manuals to write snappy social media content. Like any other kind of writing, translation requires a sensitivity to the connotations and nuance of language, and some translators will be more experienced and adept at translating certain types of content than others.

Also determine whether your document is required to be translated by a Certified Translator, such as a passport, birth certificate or marriage certificate, and whether it needs to be notarized.

Consider your resources. What information and resources can you provide your translator to support them in delivering the product that you need? Previously translated materials can provide a sense of tone, style, and vocabulary. A style guide or glossary can provide a set of standards and preferred vocabulary.

Consider how you will evaluate the quality of the translation upon completion. This is a unique challenge of hiring translation services. If you need to hire a translator, you are probably in a poor position to assess the work of that translator. Before hiring a translator, find out whether they include proofreading by a second translator in the cost of their services and, if not, consider finding a second translator to provide proofreading services.

Narrow your options by using a professional association’s directory or by working with a reputable Language Services Provider. Professional associations such as the Association of Translators and Interpreters of Alberta (ATIA) have membership requirements such as a Code of Ethics and Certification exams that guarantee a level of training, experience and professionalism.

A good Language Service Provider (LSP) will act as an intermediary and match you with a translator suited to your project. They will charge a fee over the translator’s payment. Bear in mind, however, that some agencies do not necessarily work with Certified Translators so ask for an ATIA-Certified Translator to ensure quality and confidentiality.

Examine your candidates’ qualifications. Making your search through a professional association’s membership directory will connect you with professionals bound by a Code of Ethics and subject to standardized membership requirements. Beyond those credentials, also consider whether someone is a native speaker in the target language, what formal training they have as a translator, and perhaps most importantly, how experienced they are. Of course, credentials and greater experience will be reflected in a translator’s rates.

 

Celebrating Translation Day: What Translation Means

Posted on by drawingboarddesign in Field, Translation Day

Did you know that September 30, 2018 is International Translation Day? Translation Day started in 1953 and was set on the Catholic feast day of St. Jerome – the original biblical translator! In 1991, the day was made officially global by FIT (the International Federation of Translators) and it wasn’t until May 24, 2017 that the United Nations officially passed a resolution recognizing the day as proposed by eleven different member nations: Azerbaijan, Bangladesh, Belarus, Costa Rica, Cuba, Ecuador, Paraguay, Qatar, Turkey, Turkmenistan and Vietnam! A true cause to celebrate for translators all over the globe!

As a member of FIT and a professional organization devoted to certifying translators and interpreters in the province of Alberta, we are spending the day reflecting on the profession and what it means to all of us. Share your thoughts with us too!

Translation connects people. The first thing people think of when it comes to translation is that it connects people who do not read and write in the same language, and it facilitates the sharing of ideas and stories that would otherwise not be shared across the world. Translation gets to the heart of our humanity. As language-immersed beings, we interpret our world through the languages we speak and the words we label things with. Translation gives us some access to those ways of being in the world and gives host to a cache of narratives and histories we otherwise would fail to be enriched by.

Translation thrives on diversity. Similar to the connection piece, translation, by definition, thrives on the unwavering diversity that is humankind. Without this exceptional celebration of difference, translation would be a moot point. When we seek to translate, we accept people and their cultures as they are and we are striving to know more about them on their terms and in their terms – literally!

Translation facilitates justice. There is no justice if the person who requires access to it is inhibited due to language barriers. Translation allows for full access to due process because it allows individuals to tell the stories that have so deeply affected their lives. It allows them to hear and be heard.

Translation builds community. If you can communicate with people, you can join forces with them. Translation allows for the building of community by creating sharing experiences. It is this experiential aspect that brings people together.

Translation sparks innovation. All the way through human history, the translation of texts and information have allowed human beings to combine and innovate to create new knowledge, information and technology. As an example, without translation into Arabic, the great Greek philosophies might be lost to history.

Translation saves lives. Not only does translation give people access to adequate medical care in certain circumstances which can save their life, there are a multitude of other ways that translation can save lives. It could be in the sharing of medical research information about life-saving vaccines or pharmaceuticals; it could be in the sharing of agricultural information that will allow for the better growing of food with which to feed people; it could be the sharing of information related to a particular regional conflict that might have consequences for building peace.

Ultimately, with hundreds of global languages and billions of people, it is inevitable that we will need to communicate and the only way to facilitate this is the hard work of translators like our members every single day. Happy Translation Day everyone!

 

Practicing Customer Service as a Freelancer: Nine tips for translators and interpreters

Posted on by drawingboarddesign in Industry Tips

Providing customer service based on communication, responsiveness and integrity is essential to a successful freelance career. When seeking new clients, customer service is what sets one certified expert apart from another. It is also what keeps clients returning. But what does good customer service actually look like for a translator or interpreter? We have nine tips for stepping up your customer service game from first contact with a client to end of contract:

  • Invest in a good website. Most clients will seek you out online. Make sure that your online presence is easy to navigate and clearly provides all the information that a potential client will need to understand your services and recognize your value. Make it easy for them to contact you.
  • Practice good email and phone etiquette. Customer service for freelancers is all about building relationships, so be friendly, positive and professional. Use salutations in your emails. Smile on the phone and say thank you.
  • Listen to your clients. The goal of good customer service is a satisfied client – or better yet, a client who has been truly wowed. To satisfy a client you must understand what they want and deliver the product or service. To wow a client you must understand their values and priorities and be able to deliver an experience beyond their expectations.
  • Use your expertise, with tact. The customer is always right, except that they have come to you as an expert. You have the experience and knowledge to avoid potential issues in a project, so don’t be afraid to share your expert perspective on a course of action.
  • Set clear expectations from the start. Good customer service requires flexibility, but professionalism includes setting limits that reflect the value of your time and expertise. Agree upon clear and realistic deliverables and deadlines from the outset of a project. Include limitations such as how many revisions you will provide before incurring additional charges.
  • You and the client are a team. Even with the best laid agreement, clients will occasionally make unexpected requests and projects will hit setbacks. Remember that the client and you are on the same team and respond with flexibility and a collaborative attitude.
  • Focus on solutions, not blame. When problems arise or you receive critical feedback from a client, focus on generating solutions rather than assigning (or dodging) blame.
  • Be able to apologize. Owning up to your mistakes with humility demonstrates integrity.
  • Follow up. After completing a contract, follow up with the client to thank them for their business and ensure they are satisfied.

Success as a freelance professional depends on good client relationships and a positive reputation. This is especially the case in professions such as translation and interpretation, where the freelancer is involved in something as intimate and nuanced as communicating on behalf of a client. Consistent customer service practices demonstrate professionalism, dedication and integrity, all of which are qualities that will bring both new and repeat clients.

The Art of Exceeding Client Expectations: Why customer service should matter to freelancers

Posted on by drawingboarddesign in Industry Tips

As a freelance translator or interpreter, you’ve dedicated years to learning your craft, building a portfolio and mastering certifications. You may want to believe that your specialized knowledge and experience will speak for (and sell) itself, but succeeding as a freelancer takes a whole host of other skills. A freelancer has to be his or her own sales and marketing team, accountant, office administrator and maybe even web designer. Among all the roles that freelancers play, it is easy to see why the importance of customer service is sometimes overlooked. It should not be that way, though. Effort put into customer service saves double that effort in seeking and securing clients.

What is customer service? It is about more than fielding complaints and practicing good email etiquette. Customer service is the art of exceeding customer expectations. Success as a freelance translator or interpreter relies on being able to build strong relationships with clients. You are not just a representative of a business, you are your business. Customer service based on communication, responsiveness, and integrity will help secure new clients, build long term relationships with existing clients, and will contribute to a positive reputation.

A freelance professional who communicates clearly is easy to hire and easy to work with. You are the expert, so give potential and new clients the information they need to understand your services and value as an expert. Good communication builds rapport and connection, setting you apart from the competition. You are not just trying to secure a contract. You are establishing a relationship that may lead to repeat contracts and recommendations. Good communication is also essential to ensuring that you deliver the service that the client expects, or better yet, a service that fulfills their needs and priorities so well that it exceeds their expectations. Ultimately, this is what generates repeat business and good word-of-mouth.

Clients will also return to a freelancer who demonstrates that they are responsive to the client’s needs. This may mean being flexible to changes of direction and being open to unique requests. It also means being able to resolve problems and rectify mistakes with a positive, solution oriented attitude. Flexibility and responsiveness to requests will garner new clients. To existing clients, it will demonstrate your ongoing dedication to their satisfaction. Being able to effectively respond to problems and mistakes, which will inevitably occur, demonstrates reliability and integrity.

Like most relationships, the most successful, long term client-freelancer relationships are based on trust. Integrity is fundamental to establishing and maintaining this trust. This is can be as simple as delivering work by agreed upon deadlines, or as challenging as resolving conflicts or rectifying mistakes in a fair and constructive manner. Becoming a trusted name in your industry will also generate new business.

A strong portfolio and certifications are fundamental to establishing a career as a translator or interpreter. Customer service, however, is what will set a career as a freelancer into motion.  Prioritizing customer service from first contact with a potential client and throughout the entire project pays off in a positive professional reputation, long-term, repeat clients, and new business.